Terms of Service
PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY. THEY CONSTITUTE A LEGAL AGREEMENT. YOUR USE OF THIS WEBSITE AND SERVICES IS GOVERNED BY THESE TERMS. IF YOU DO NOT AGREE TO ANY PROVISION OF THESE TERMS, YOU MUST NOT USE THIS WEBSITE. YOUR USE OR CONTINUED USE OF THIS WEBSITE CONSTITUTES ACCEPTANCE OF THESE TERMS.
1. Definitions
Services: All services, digital products, mobile applications, and veterinary-related tools offered on this website or through our applications, whether free or paid.
Switchback Vet, we, our, us: Switchback Vet Inc., a business registered in Canada.
You, your, User: Anyone using this website, mobile applications, or services, excluding minors or anyone expressly prohibited.
Administrator: A person authorized to create or maintain a User Account on behalf of a User, such as a veterinary clinic manager or practice owner.
Applicable laws: The laws of Canada and the laws in the jurisdiction where the User resides.
Platform/Website: Switchback Vet's website, iOS and Android apps, and any related content or services.
Third-Party Platform: External services and social media platforms integrated with our Services, including but not limited to TikTok, Instagram, Facebook, and other content sharing platforms.
2. User Eligibility
To use our website and services, you must:
Be at least 18 years old and capable of entering a legal agreement.
Provide truthful, current, and complete information.
Comply with applicable laws, these Terms, and our Privacy Policy.
Not reside in countries sanctioned by Canada.
Be a licensed veterinary professional or authorized representative of a veterinary practice, where applicable for professional services.
3. Services, Digital Products, and Subscription Fees
Website information is available free of charge. Accessing our paid services or purchasing digital products requires a subscription or purchase. Subscription details, digital product pricing, and payment methods are provided on our pricing or product pages.
We may update pricing, plans, or the scope of services at any time; current subscribers will be notified of changes.
Subscription fees are in USD and exclude taxes. You are responsible for paying applicable taxes.
Subscriptions renew automatically unless you cancel before the renewal date.
Refunds can be requested within 30 days of the initial subscription or digital product purchase. Refund processing costs are your responsibility.
You authorize us to charge your payment method for subscriptions and renewals. If payment fails, your subscription may not renew.
Unpaid invoices must be settled within 30 days or will accrue interest at 1.5% per month or the maximum legal rate.
4. Registration and User Account
Accessing paid services or digital products requires creating a User Account with accurate and updated information.
You are responsible for safeguarding your login credentials and notifying us of unauthorized access.
User Accounts are for your own veterinary practice or business use. You may not assign, transfer, lease, or sublicense your account to third parties.
5. Staff and Team Member Accounts
Based on your subscription, you may be allocated Staff or Team Member accounts. You must ensure staff members use these accounts according to these Terms.
Staff members cannot create multiple accounts or impersonate others.
You are responsible for ensuring all staff members comply with these Terms. Notify us if you wish to deactivate a staff member's account.
6. Digital Products
Digital products, including courses, videos, educational materials, veterinary resources, and downloadable materials, are licensed for personal or internal veterinary practice use only. Redistribution, resale, or sharing outside your organization is prohibited.
We do not guarantee specific outcomes or results from educational services, courses, or digital products. Our services do not constitute veterinary medical advice.
Unless otherwise stated on the product page, digital product purchases are refundable within 30 days of purchase. After 30 days, all sales are final.
7. Physical Products
Physical products sold via Amazon or other third-party retailers are subject to those platforms' fulfillment, shipping, and return policies. We do not provide separate shipping or refund policies for these products.
8. Third-Party Platform Integrations
Our Services may integrate with Third-Party Platforms including TikTok, Instagram, Facebook, and other social media or content sharing platforms. When you connect your account to a Third-Party Platform, you acknowledge and agree to the following:
8.1 TikTok Integration
If you choose to connect your TikTok account to our Services:
You must comply with TikTok's Terms of Service, Community Guidelines, and Developer Terms at all times.
You grant us permission to access certain TikTok account information as disclosed during the connection process, which may include your profile photo, profile name, and public content.
We will not access your TikTok password. Authentication is handled through TikTok's secure login process.
You may disconnect your TikTok account at any time through your account settings.
We are not affiliated with, sponsored by, or endorsed by TikTok or ByteDance Ltd.
8.2 Data Sharing with Third-Party Platforms
When you connect to Third-Party Platforms, we may share certain information as necessary to provide the integrated services, subject to our Privacy Policy. We implement appropriate technical and organizational measures to protect your data in accordance with applicable data protection laws.
You acknowledge that Third-Party Platforms have their own privacy policies and terms of service, and your use of those platforms is subject to their respective terms. We encourage you to review the privacy policies and terms of any Third-Party Platform before connecting your account.
8.3 Content Sharing
When sharing content to Third-Party Platforms through our Services:
You retain ownership of your original content.
You are responsible for ensuring your content complies with the Third-Party Platform's community guidelines and terms of service.
You must not remove copyright mechanisms (such as watermarks) from content without proper authorization.
You are solely responsible for the content you share and any consequences of sharing such content.
9. Confidentiality
Confidential Information includes all non-public information disclosed between parties, unless it becomes public through no fault of the recipient.
Each party must protect the other's Confidential Information using reasonable efforts.
We may disclose Confidential Information if required by law or to prevent fraud.
Client and patient data within the platform are confidential by default unless otherwise specified. Any changes to data handling will be communicated via a clear notice.
10. Privacy Policy and Data Protection
By using our services, you agree to our Privacy Policy, which governs how we collect, store, and process your information.
We use standard security measures to protect your data but cannot guarantee absolute security.
We comply with applicable data protection laws including GDPR, CCPA/CPRA, and Canadian privacy legislation (PIPEDA).
When you connect Third-Party Platform accounts, we will clearly disclose what data is collected, how it is used, and provide you with options to control data sharing. You have the right to:
Access and review the personal information we hold about you.
Request deletion of your personal information.
Opt out of data collection for advertising purposes.
Disconnect Third-Party Platform integrations at any time.
11. Third-party Services
Our website, services, and products may integrate with or rely on third-party services including, but not limited to, TikTok, Instagram, Facebook, Slack, Zapier, Google Workspace, SendGrid, Twilio, Amazon, Meta, and LinkedIn. We are not responsible for interruptions, unavailability, or damages caused by these third-party services. Your use of third-party services is subject to their own terms and privacy policies.
We are not responsible for the actions, content, information, or data of third parties. You release us from any claims and damages arising out of or connected with any dispute with any third party.
12. Intellectual Property Rights and License
All content and services are the property of Switchback Vet or its licensors.
We grant you a non-exclusive, limited, non-transferable license to use our website and services as permitted under these Terms.
You may not reproduce, distribute, or create derivative works from our content without our consent.
You grant us an irrevocable, royalty-free, worldwide license to use your content (including uploaded materials, feedback, and suggestions) in connection with providing the services.
13. Nature of Services
We provide technology-based services (e.g., practice management tools, educational content, marketing tools, scheduling) for informational and operational purposes only. We do not provide veterinary medical advice, diagnosis, or treatment. Our services are not a substitute for professional veterinary judgment.
We do not guarantee that services meet your specific practice needs or regulatory requirements.
14. Disclaimer
Services are provided "as-is" and "as-available" without warranties of any kind.
We do not guarantee the accuracy, reliability, completeness, or suitability of services or data.
You assume full responsibility for your use of the website and services.
Third-Party Platforms may change their APIs, terms, or availability at any time, which may affect integrations with our Services. We are not responsible for any such changes or their impact on your use of our Services.
15. Limitation of Liability
To the fullest extent permitted by law, Switchback Vet and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages.
Our maximum liability is limited to the amount paid by you in subscription or digital product fees in the 12 months preceding a claim.
Nothing in these Terms excludes liability for intellectual property infringement or other liabilities that cannot be excluded by law.
16. Indemnity
You agree to indemnify Switchback Vet and its affiliates against any claims or damages arising from your use of the website or services, breach of these Terms, violation of Third-Party Platform terms, or infringement of intellectual property rights.
17. Prohibited Uses
You agree not to:
Introduce malicious code or attempt unauthorized access.
Attack our website or services (e.g., DDoS).
Engage in fraudulent, illegal, offensive, or discriminatory conduct.
Circumvent restrictions, collect unauthorized information, or degrade service performance.
Misuse services in ways that negatively affect other users.
Use automated means to collect information from Third-Party Platforms except as expressly permitted.
Misrepresent your affiliation with Switchback Vet or any Third-Party Platform.
Remove, obscure, or alter any proprietary notices, trademarks, or branding from Third-Party Platforms.
Share content that violates Third-Party Platform community guidelines or applicable laws.
Violations may result in account suspension and legal action.
18. Children's Privacy
Our Services are not directed at persons under the age of 18. We do not knowingly collect personal information from children under 13 (or other applicable age thresholds under local law).
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
19. Modifications and Termination
We may modify these Terms or services at any time. Changes will be notified to current subscribers at least 15 days before taking effect. Continued use after changes constitutes acceptance.
We reserve the right to suspend or terminate your account or services at our discretion. Our maximum liability in case of cancellation is a pro-rata refund of your subscription fee (if not in breach).
Third-Party Platform integrations may be discontinued or modified at any time due to changes in Third-Party Platform terms, APIs, or availability.
20. General Terms
Assignment: You cannot assign rights under these Terms without our consent. We may assign our rights without notice but will protect your rights accordingly.
Governing Law & Dispute Resolution: These Terms are governed by the laws of Canada. Disputes will be resolved through binding arbitration under applicable Canadian laws.
Survivability: Provisions on confidentiality, indemnity, and intellectual property survive termination.
Force Majeure: Neither party is liable for delays caused by events beyond reasonable control.
Severability: If any provision is invalid, remaining terms remain effective.
Independent Contractors: These Terms do not create agency, partnership, or employment relationships.
No Waiver: Failure to enforce any right does not waive it.
Entire Agreement: These Terms and the Privacy Policy form the complete agreement.
Notices: All communications must be made through our official contact channels.
Last Updated: January 2026